Front Desk Concierge—Guest Experience Pro

Intown-Suites; Edmond (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Paid PTO

Job summary

InTown Suites Edmond is seeking a Front Office Supervisor to manage daily guest services, reservations, and front desk operations. You will ensure smooth check-ins/outs, uphold service standards, and coordinate with hotel staff to maintain a welcoming environment.

The role requires strong communication, cash handling, and the ability to handle multiple tasks in a fast-paced setting. Travel to nearby properties may be required; a valid driver’s license is essential.

Qualifications

• Possess a valid driver’s license and current auto insurance.
• Ability to read, understand, interpret information in reports and hotel info.
• Proficient in English (reading, writing, speaking).
• Sufficient math skills to calculate room revenue, occupancy, and cash handling.
• Strong computer skills and knowledge of front office operations and guest relations.
• Ability to supervise and train staff across front office functions.

Responsibilities

• Take reservations correctly and courteously, check guests in/out efficiently.
• Represent hotel in a professional manner and handle guest issues calmly.
• Notify GM of cash, safety, or policy concerns immediately.
• Oversee bank deposits and daily financial tasks in GM’s absence.
• Ensure safety, security, and housekeeping standards are followed.
• Travel to other properties within the market as needed.

Skills

Driver's license

English reading/writing

Mathematical skills

Front desk operations

Computer proficiency

Staff supervision

Job description

InTown Suites Edmond is seeking a Front Office Supervisor to manage daily guest services, reservations, and front desk operations. You will ensure smooth check-ins/outs, uphold service standards, and coordinate with hotel staff to maintain a welcoming environment.

The role requires strong communication, cash handling, and the ability to handle multiple tasks in a fast-paced setting. Travel to nearby properties may be required; a valid driver’s license is essential.