Guest Experience Concierge

Marriott Albany; City of Albany (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Albany Marriott is seeking a Front Desk Associate to greet and register guests, ensure a courteous and efficient check-in/out experience, and manage guest accounts. The role requires handling payments, providing information on local attractions, and maintaining high service standards.

The position supports a dynamic hospitality team with varied shift times due to 24/7 operations. Excellent English communication and basic computer skills are essential for success in this role.

Qualifications

• High school diploma preferred or equivalent.
• Hospitality experience preferred, but not required.
• Strong calculator skills and ability to perform moderately complex math.
• Ability to communicate effectively in English, both verbally and in writing, and to input information into a computer system.
• Able to stand for long periods and maintain a professional demeanor.

Responsibilities

• Greet guests with a friendly and sincere welcome and assist with inquiries.
• Complete check-in/out processes and manage room charges and payments.
• Verify and imprint credit cards; handle cash and balance house bank.
• Answer phones using clear English and relay messages to guests.
• Resolve guest issues promptly in line with hotel policies.
• Maintain a clean and organized front desk area and assist other team members as needed.

Skills

Customer service

Communication skills

Multitasking

Professionalism

Education

High School Diploma

Hospitality experience preferred

Tools

Calculator

Job description

Albany Marriott is seeking a Front Desk Associate to greet and register guests, ensure a courteous and efficient check-in/out experience, and manage guest accounts. The role requires handling payments, providing information on local attractions, and maintaining high service standards.

The position supports a dynamic hospitality team with varied shift times due to 24/7 operations. Excellent English communication and basic computer skills are essential for success in this role.