Guest Experience Concierge — Front Desk

Shooting Star Casino, Hotels, & Event Center; Minnesota; On-site; USD 32,000 - 40,000; Full time

Job summary

The Shooting Star Casino, Hotels, & Event Center is seeking a front desk associate to manage daily guest check-in/check-out using Visual One and to deliver the STAR Experience to all guests and team members. You will verify guest information, assist with room assignments, and provide information about hotel services.

Responsibilities include processing reservations, handling payments, coordinating with housekeeping for late checkouts and room changes, and ensuring accurate billing while

Qualifications

• Less than high school diploma required; high school diploma or GED preferred.
• Must meet Tribal-State gaming compact requirements.
• Basic math and cash handling skills.

Responsibilities

• Greet guests and perform front desk check-in and check-out using Visual One.
• Verify guest information, rates and payment methods; secure signatures.
• Coordinate with housekeeping on late check-outs and room changes.
• Provide information on hotel services and directions within the property.
• Reconcile cash drawer and submit paperwork; assist with guest inquiries.
• Maintain confidentiality and deliver prompt, friendly service.

Skills

Customer service

Cash handling

Communication

Problem solving

Multitasking

Confidentiality

Education

High school diploma or GED

Tools

Visual One

Job description

The Shooting Star Casino, Hotels, & Event Center is seeking a front desk associate to manage daily guest check-in/check-out using Visual One and to deliver the STAR Experience to all guests and team members. You will verify guest information, assist with room assignments, and provide information about hotel services.

Responsibilities include processing reservations, handling payments, coordinating with housekeeping for late checkouts and room changes, and ensuring accurate billing while