Guest Experience Star - Rewards Center

Shooting Star Casino, Hotels, & Event Center; Minnesota; On-site; USD 34,000 - 42,000; Full time

Job summary

Shooting Star Casino, Hotels, & Event Center in Minnesota seeks a Guest Services Associate for the Star Rewards Center. The role centers on delivering the STAR Experience to guests and team members, ensuring welcoming, unique, resourceful, and complete service at all times.

Responsibilities include handling guest questions, processing redemptions, maintaining documentation, and upholding internal gaming controls.

Qualifications

• Requires high school diploma or GED or 2 months related experience.
• Knowledge of internal gaming controls and standard procedures.
• Proficient PC skills: Word, Excel, Outlook; familiarity with Oasis system.

Responsibilities

• Deliver excellent guest service to guests and staff.
• Follow Star Rewards Center policies to meet quality standards.
• Process guest redemptions, coat check, and related paperwork.
• Record coupon research, audits, and incident forms as required.
• Assist guests with complaints by directing to appropriate departments.
• Perform other duties as assigned.

Skills

Guest service

Decision making

Independent work

Reading & comprehension

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Oasis- Players Tracking System

Job description

Shooting Star Casino, Hotels, & Event Center in Minnesota seeks a Guest Services Associate for the Star Rewards Center. The role centers on delivering the STAR Experience to guests and team members, ensuring welcoming, unique, resourceful, and complete service at all times.

Responsibilities include handling guest questions, processing redemptions, maintaining documentation, and upholding internal gaming controls.