Guest Experience Concierge — Front Desk

Praxy; Miami Beach, Northern (FL, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Job summary

Soho House is seeking a Front Desk Agent to welcome members and guests, check them in, and guide them to amenities across the club and hotel. The role requires professional, proactive multitasking in a fast-paced environment, with duties spanning guest inquiries, reservations, and basic cash handling.

Ideal candidates are hospitable, have strong communication skills, and can coordinate with various departments to ensure seamless experiences for members and guests.

Qualifications

• At least 1 year in customer service or front desk roles.
• Ability to multitask in high-volume environment & maintain professionalism.

Responsibilities

• First point of contact for members, guests and staff.
• Handle check-ins/check-outs, balance cash, and process payments.
• Answer inquiries via calls, emails, and portals; communicate updates to departments.

Skills

Customer service

Multitasking

Communication skills

Problem solving

Detail oriented

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House is seeking a Front Desk Agent to welcome members and guests, check them in, and guide them to amenities across the club and hotel. The role requires professional, proactive multitasking in a fast-paced environment, with duties spanning guest inquiries, reservations, and basic cash handling.

Ideal candidates are hospitable, have strong communication skills, and can coordinate with various departments to ensure seamless experiences for members and guests.