Guest Experience Concierge — Front Desk

RAINMAKER TEAM LLC; Maumee (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

Professional development opportunities

Positive and supportive work环境

Job summary

RAINMAKER TEAM LLC is seeking a friendly Front Desk Clerk to greet guests, manage check-ins and check-outs, and route calls at the hotel front desk.

The successful candidate will multitask in a fast-paced environment, maintain accurate records, handle mail and packages, and ensure the front desk is clean and organized.

Strong communication and English fluency are required, with proficiency in Microsoft Office and property management systems.

Qualifications

• Minimum of 1 year of experience as a front desk clerk or in a customer service role.
• Strong communication and customer service skills.
• Proficiency with computer systems and software, such as Microsoft Office and property management systems.

Responsibilities

• Handle guest check-ins and check-outs, verify reservation details and collect payment.
• Answer and route calls, take messages and transfer calls as needed.
• Handle a variety of administrative tasks, such as managing mail and packages, and maintaining accurate records.
• Ensure that the front desk area is clean and organized at all times.
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Computer skills

English fluency

Tools

Microsoft Office

Property management systems

Job description

RAINMAKER TEAM LLC is seeking a friendly Front Desk Clerk to greet guests, manage check-ins and check-outs, and route calls at the hotel front desk.

The successful candidate will multitask in a fast-paced environment, maintain accurate records, handle mail and packages, and ensure the front desk is clean and organized.

Strong communication and English fluency are required, with proficiency in Microsoft Office and property management systems.