Guest Experience Concierge - Front Desk

Hei Hotels Inc.; Houston (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental benefits

Vision insurance

Vacation and holidays

401(k) with matching

Hotel room discounts

Pet insurance

Job summary

The Laura Hotel in Downtown Houston, part of HEI Hotels and Resorts, is seeking a friendly front desk team member to assist guests with arrival and departure and create memorable experiences.

You will manage registrations, handle inquiries, coordinate with hotel departments, and help guests resolve issues while maintaining professional communication and accuracy in a welcoming environment.

Qualifications

• Hotel experience preferred.
• Strong numerical and calculation skills using a calculator.
• Excellent verbal and written communication with guests.

Responsibilities

• Greet guests warmly and provide a sincere welcome.
• Handle registration and checkout processes accurately.
• Verify and process payments and issue keys.
• Answer phones and assist with guest requests and inquiries.
• Resolve guest issues and negotiate solutions when needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Tools

POS system

Computer literacy

Job description

The Laura Hotel in Downtown Houston, part of HEI Hotels and Resorts, is seeking a friendly front desk team member to assist guests with arrival and departure and create memorable experiences.

You will manage registrations, handle inquiries, coordinate with hotel departments, and help guests resolve issues while maintaining professional communication and accuracy in a welcoming environment.