Hotel Sales Admin Assistant - VIP Reservations Expert

HEI Hotels & Resorts; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

HEI Hotels & Resorts is seeking an early-career Sales Administrative Assistant to support the sales team at The Laura Hotel in Downtown Houston. You will manage inquiries, prepare paperwork, and coordinate with multiple departments to ensure VIP reservations and upgrades are handled smoothly.

The role emphasizes strong administrative skills, customer service, and proficiency with Microsoft Office Suite in a hospitality setting.

Qualifications

• Hotel experience preferred.
• Basic administrative knowledge such as business letters, formats, and telephone etiquette.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
• Ability to access and accurately input information into a computer using Microsoft Office Suite.
• Ability to follow written and verbal instructions.
• Ability to stand and/or sit and continuously perform essential job functions for duration of shift with or without reasonable accommodation.
• Ability to set-up and maintain filing systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Assist the Sales Team in the administrative functions required for effective hotel sales and management.
• Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence.
• Enter data and prepare contracts, correspondence, and forms using computer software.
• Answer telephone inquiries in a clear and pleasant manner and route requests appropriately.
• Handle VIP reservations and coordinate upgrades with other departments.

Skills

Hotel experience

Administrative skills

Customer service

MS Office

Written communication

Filing systems

Verbal communication

Adaptable communication

Tools

Microsoft Office Suite

Job description

HEI Hotels & Resorts is seeking an early-career Sales Administrative Assistant to support the sales team at The Laura Hotel in Downtown Houston. You will manage inquiries, prepare paperwork, and coordinate with multiple departments to ensure VIP reservations and upgrades are handled smoothly.

The role emphasizes strong administrative skills, customer service, and proficiency with Microsoft Office Suite in a hospitality setting.