Front Desk Agent, Half Mile Farm

200main; Highlands (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

200main is seeking a Front Desk Agent for Highlands, NC. The role involves checking guests in and out, handling reservations, and providing concierge assistance with enthusiasm and accuracy.

The agent will address inquiries, manage billing questions, and coordinate with management on guest issues, while maintaining confidentiality and delivering exceptional service in a hospitality-focused environment.

Qualifications

• Prior work experience as a front desk agent is preferred.
• Hands-on experience with office machines and strong customer service skills are required.
• Proficient use of English (oral and written); a second language is helpful; ability to resolve problems and maintain confidentiality.

Responsibilities

• Perform check-ins, property orientations, and check-outs.
• Respond to guest inquiries and deliver items to rooms.
• Address billing inquiries and guest complaints using PRL and GPR systems; involve management when necessary.
• Open and close daily checklists and pass on shift information.
• Stay informed about events, hours of operation, transportation, and local recommendations.

Skills

Front desk experience

Customer service

Multitasking

Organizational skills

Problem solving

English proficiency

Driver's license

Education

Hospitality degree preferred

Tools

PRL system

GPR system

Job description

Job Details: Job Location: Highlands, NC 28741, Summary

The Front Desk Agent regularly interacts with guests, and they are responsible for checking guests in and out of the Hotel system, performing concierge duties and making and altering reservations. They are readily available and eager to assist guests with their inquiries, issues, and conversations.

Responsibilities

• Perform check-ins, property orientations, and check-outs
• Respond to guest inquiries, deliver items to guest rooms
• Address billing inquiries
• Receive and appropriately address guest complaints utilizing the PRL (prompt response log) and GPR (guest problem resolution) systems and involving management when necessary
• Perform opening and closing checklists
• Receive and pass on pertinent information from shift to shift
• Analyze guest information and ensure accuracy consistently and proactively
• Learn and understand information about events on property, hours of operation for each Old Edwards outlet, and transportation schedules
• Be familiar and knowledgeable with the town of Highlands and being able to assist guests with recommendations, general knowledge, and reservations
• Due to the nature of this position, confidentiality is required at all times
• Other duties and responsibilities may be assigned at the discretion of the front desk supervisor

Qualifications: Requirements

• Prior work experience as a front desk agent preferred. College degree in a hospitality related field preferred but not required. Additional related certifications preferred but not required.
• Hands-on experience with office machines (computers, fax, printers, etc.), thorough knowledge of customer service, multitasking, organizational and problem-solving skills, valid driver’s license and clean driving record
• Proficient use of English (oral and written), second language helpful, customer service and problem resolution oriented
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have ability to deal with problems involving several variables.
• The employee is regularly required to stand and sit for periods of time, walk the property, and climb stairs. The employee must occasionally lift and/or move up to fifty pounds.