Guest Experience Concierge - Front Desk

Csm-Corporation; Englewood (CO); Vor Ort; USD 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Short-term disability coverage

Long-term disability coverage

401(k) plan with company match

Tuition reimbursement

Voluntary benefits (critical illness,病

Hotel discounts

Zusammenfassung

CSM Corporation is seeking a Guest Service Associate at Residence Inn, Denver South - Park Meadows in Englewood, CO. You will anticipate guest needs, process reservations, and deliver superior service consistent with our standards.

The role requires 1+ year of guest service experience, excellent communication, and the ability to work 3:00 PM - 11:00 PM Sunday through Thursday. Training and benefits are provided by the company.

Qualifikationen

• 1+ years prior guest service experience required, preferably in hospitality
• Excellent verbal communication skills needed
• Attention to detail and customer focus in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds occasionally

Aufgaben

• Provide highest level of guest service
• Process check-ins/check-outs, verify billing, create reservations, process special requests
• Assist guests with hotel property knowledge, local attractions, and hours of operation
• Work as a team to meet guest needs and support other departments as needed
• Follow guest service recovery procedures and upsell rooms and amenities
• Monitor room availability and booking policies, maximize revenue
• Handle cash and financial transactions according to procedures
• Maintain clean, safe work area and adhere to regulations
• Attend required department and hotel meetings
• Know hotel emergency procedures

Kenntnisse

Customer service

Verbal communication

Attention to detail

Attendance reliability

Lifting up to 25 lbs

Ausbildung

High school diploma or GED

Jobbeschreibung

CSM Corporation is seeking a Guest Service Associate at Residence Inn, Denver South - Park Meadows in Englewood, CO. You will anticipate guest needs, process reservations, and deliver superior service consistent with our standards.

The role requires 1+ year of guest service experience, excellent communication, and the ability to work 3:00 PM - 11:00 PM Sunday through Thursday. Training and benefits are provided by the company.