Front Desk Agent, 3:00 - 11:00 PM | Residence Inn, Denver Park

CSM Corporation; Englewood (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Short-term disability coverage

Long-term disability coverage

401(k) plan with company match

Tuition reimbursement

Voluntary benefits (critical illness,病

Hotel discounts

Job summary

CSM Corporation is seeking a Guest Service Associate at Residence Inn, Denver South - Park Meadows in Englewood, CO. You will anticipate guest needs, process reservations, and deliver superior service consistent with our standards.

The role requires 1+ year of guest service experience, excellent communication, and the ability to work 3:00 PM - 11:00 PM Sunday through Thursday. Training and benefits are provided by the company.

Qualifications

• 1+ years prior guest service experience required, preferably in hospitality
• Excellent verbal communication skills needed
• Attention to detail and customer focus in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds occasionally

Responsibilities

• Provide highest level of guest service
• Process check-ins/check-outs, verify billing, create reservations, process special requests
• Assist guests with hotel property knowledge, local attractions, and hours of operation
• Work as a team to meet guest needs and support other departments as needed
• Follow guest service recovery procedures and upsell rooms and amenities
• Monitor room availability and booking policies, maximize revenue
• Handle cash and financial transactions according to procedures
• Maintain clean, safe work area and adhere to regulations
• Attend required department and hotel meetings
• Know hotel emergency procedures

Skills

Customer service

Verbal communication

Attention to detail

Attendance reliability

Lifting up to 25 lbs

Education

High school diploma or GED

Job description

Job Category: Front Office

Requisition Number: FRONT008713

• Posted : September 22, 2026
• Full-Time
• On-site
• Rate : $19 USD per hour

Locations

Showing 1 location

Residence Inn, Denver South - Park Meadows | CSM Lodging Services
Englewood, CO 80112, USA

Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis

Education: High school diploma or GED required

Schedule: 3:00 PM - 11:00 PM, Sunday - Thursday

Rate: $19.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email [e-mail] .

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.