Guest Experience Agent — Front Desk

Hei Hotels Inc.; Greenville (SC); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & Dental through Anthem

Vision insurance through EyeMed

Vacation & Sick & Holiday

Pet insurance

401(k) with match

Employee room discounts

Descrizione del lavoro

Hei Hotels Inc. is seeking an attentive Front Desk Associate to greet guests, manage registrations, and assist with guest inquiries in a fast-paced hotel setting in Greenville.

You will input guest data, verify rates, and promote HEI programs while providing a warm, professional welcome. The role requires cash handling, basic computer skills, and the ability to resolve issues to ensure a positive guest experience.

Competenze

• Hotel experience preferred.
• Ability to deal with internal and external customers with tact and diplomacy.
• Ability to stand and move throughout the front office and perform essential duties.
• Ability to input information accurately using a moderately complex computer system.

Mansioni

• Greet guests with a friendly, sincere welcome and assist with requests.
• Complete registration by inputting and retrieving guest information and confirming rates.
• Promote HEI Hotels and Resorts and brand programs.
• Assist with selecting rooms based on guest needs and code electronic keys.
• Process payments, authorize charges, and balance a house bank as needed.
• Resolve guest issues and concerns promptly to ensure satisfaction.

Conoscenze

Hotel experience

Customer service

Cash handling

Computer data entry

Emergency awareness

Verbal & written communication

Descrizione del lavoro

Hei Hotels Inc. is seeking an attentive Front Desk Associate to greet guests, manage registrations, and assist with guest inquiries in a fast-paced hotel setting in Greenville.

You will input guest data, verify rates, and promote HEI programs while providing a warm, professional welcome. The role requires cash handling, basic computer skills, and the ability to resolve issues to ensure a positive guest experience.