Guest Experience Concierge (Front Desk)

Rome Floyd Chamber; City of Rome (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Days Inn Rome is seeking a Hotel Front Desk Agent to be the guests' first point of contact and to manage all aspects of their stay. You will handle check-ins, reservations, and provide information about rooms, rates and amenities.

Responsibilities include coordinating with housekeeping, greeting guests, and processing payments. This role requires strong customer service and communication skills, with availability for day and night shifts.

Qualifications

• Experience in a front desk or receptionist role.
• Strong customer service orientation and problem solving.
• Excellent verbal and written communication, and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their card data.
• Register guests with accurate information (contact details and dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest inquiries and resolve complaints promptly.
• Coordinate with housekeeping to ensure rooms are ready and clean.
• Inform guests about Wyndham rewards program at check-in.
• Maintain records of bookings and payments.
• Oversee breakfast area during service hours.

Skills

Front desk experience

Customer service

Communication

Hospitality experience

Education

High School

Job description

Days Inn Rome is seeking a Hotel Front Desk Agent to be the guests' first point of contact and to manage all aspects of their stay. You will handle check-ins, reservations, and provide information about rooms, rates and amenities.

Responsibilities include coordinating with housekeeping, greeting guests, and processing payments. This role requires strong customer service and communication skills, with availability for day and night shifts.