Guest Experience Front Desk Agent

Days-Inn-; Albuquerque (NM); On-site; USD 26,000 - 38,000; Full time

Job summary

505 Hospitality Management (Days Inn property) seeks a Front Desk Attendant to be the first point of contact for guests, greeting them warmly, processing check-ins and check-outs, and addressing inquiries with professionalism and courtesy.

You will coordinate with other hotel departments, maintain a clean front desk area, operate the property management system, and ensure guest privacy and satisfaction during high-volume periods.

Qualifications

• Minimum high school diploma or equivalent.
• Strong verbal and written English communication skills.
• Prior customer service or front desk experience preferred.

Responsibilities

• Greet and welcome guests in a warm, professional manner.
• Process check-ins and check-outs accurately using the PMS.
• Answer guest questions about hotel amenities, local attractions, and transportation.
• Handle guest requests and concerns with courtesy; escalate as needed.
• Maintain a neat, organized front desk area and adhere to brand standards.
• Protect guest privacy and manage guest information in accordance with policy.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

PBX phone system

Job description

505 Hospitality Management (Days Inn property) seeks a Front Desk Attendant to be the first point of contact for guests, greeting them warmly, processing check-ins and check-outs, and addressing inquiries with professionalism and courtesy.

You will coordinate with other hotel departments, maintain a clean front desk area, operate the property management system, and ensure guest privacy and satisfaction during high-volume periods.