Front Desk Agent

Staybridge-Suites-Sioux-City-Southeast; Sioux City (IA); On-site; USD 26,000 - 38,000; Full time

Job summary

Staybridge-Suites-Sioux-City-Southeast is seeking a Front Desk Agent to welcome guests, handle check-in/check-out, and manage reservations with a focus on outstanding service. You will inform guests about rates, amenities, and transportation options while maintaining accurate records and promoting hotel services.

The role involves 7:00am–3:00pm and 3:00pm–11:00pm shifts (approx. 32 hours/week). Prior hospitality experience is preferred and a friendly, organized approach is essential.

Qualifications

• Experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Understanding of how travel planning websites operate (Booking, TripAdvisor).
• Customer service oriented with a positive mindset.
• Strong verbal and written communication, with good organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (contact details and dates).
• Welcome guests and assign rooms.
• Provide information about hotel, available rooms, rates and amenities.
• Respond to guest complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are ready.
• Arrange services for VIPs and event attendees, such as wedding guests.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Work experience as a Hotel Front Desk

Understanding of travel planning sites

Customer service attitude

Excellent communication and organizing

Tools

HotelKey

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

This position will be for 7:00am - 3:00pm and 3:00pm - 11:00pm shifts. Approximately 32hours a week.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like "HotelKey"
• Understanding of how travel planning websites operate, like "Booking and TripAdvisor"
• Customer service attitude
• Excellent communication and organizational skills