Front Desk Agent

Comfort Inn Blythewood - North Columbia; Blythewood (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Comfort Inn Blythewood - North Columbia is seeking a friendly Front Desk Agent to manage guest registrations, reservations, and information on rooms, rates, and amenities. You will ensure a pleasant stay by handling check-ins, answering inquiries, and coordinating with housekeeping to prepare rooms for guests.

The ideal candidate will have strong customer service skills, attention to detail, and the ability to upsell hotel amenities.

Qualifications

• Previous experience in hotel front desk operations preferred.
• Ability to handle guest check-in/check-out processes accurately.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information.
• Welcome guests upon arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with housekeeping and engineering to ensure rooms are ready for guests.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Skills

Guest services

Reservations management

Communication

Cash handling

Job description

Position Overview:

• The Hotel Front Desk Agent serves as our guests' first point of contact, managing all aspects of their accommodation. The Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.
• If you enjoy customer service and work experience in the hotel industry, we'd like to meet you.
• Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information. (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with our housekeeping and engineering staff to ensure all rooms are clean, tidy, functional, and fully furnished to accommodate guests' needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.