Guest Experience Agent — Front Desk

crestline-external; Newport News (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in/check-out, answer calls, and handle special requests per hotel policy. You will be the first point of contact for guests, ensuring a welcoming experience and accurate information throughout their stay.

Responsibilities include processing registrations, payments, and coordinating with other departments to fulfill guest needs.

Qualifications

• High School Graduate or GED required.
• Minimum of 1 year experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and ensure guest satisfaction.
• Anticipate guest needs, respond promptly and acknowledge all guests at all times.
• Maintain positive guest relations and professional demeanor at all times.
• Know hotel features/services, hours, rates, promotions, and daily group activities.
• Process guest check-ins and verify registration information.
• Handle check-outs, adjust vouchers and charges, and manage payments.
• Coordinate with Bell staff for escort and luggage transport.
• Manage wake-up calls and distribute faxes to appropriate departments.
• Communicate guest information to other departments for service delivery.

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in/check-out, answer calls, and handle special requests per hotel policy. You will be the first point of contact for guests, ensuring a welcoming experience and accurate information throughout their stay.

Responsibilities include processing registrations, payments, and coordinating with other departments to fulfill guest needs.