Front Desk Receptionist

Rome Floyd Chamber; City of Rome (NY); On-site; USD 28,000 - 38,000; Full time

Job summary

Days Inn Rome is seeking a Hotel Front Desk Agent to be the guests' first point of contact and to manage all aspects of their stay. You will handle check-ins, reservations, and provide information about rooms, rates and amenities.

Responsibilities include coordinating with housekeeping, greeting guests, and processing payments. This role requires strong customer service and communication skills, with availability for day and night shifts.

Qualifications

• Experience in a front desk or receptionist role.
• Strong customer service orientation and problem solving.
• Excellent verbal and written communication, and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their card data.
• Register guests with accurate information (contact details and dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to guest inquiries and resolve complaints promptly.
• Coordinate with housekeeping to ensure rooms are ready and clean.
• Inform guests about Wyndham rewards program at check-in.
• Maintain records of bookings and payments.
• Oversee breakfast area during service hours.

Skills

Front desk experience

Customer service

Communication

Hospitality experience

Education

High School

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Inform guests of Wyndham rewards program at check in.
• Maintain updated records of bookings and payments
• Maintain the Breakfast area during Breakfast Hours and breakdown and wash.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Customer service attitude
• Excellent communication and organizational skills
• Customer Service: 1 year (Preferred)

Work Remotely

• No

Job Types: Full-time

Schedule:

• 8 hour shift
• Day and Night shift
• Holidays
• Monday to Sunday Availability
• Night shift

Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Entry Level

Job Function : Administrative

Contact Information : [e-mail]