Guest Experience Concierge - Front Desk

Lake Chelan Chamber of Commerce; Chelan (WA); On-site; USD 21,000 - 29,000; Full time

Job summary

Wapato Point Management Company is seeking a friendly front desk associate to provide first-class service to owners and guests at the resort. You will handle check-ins/outs, answer calls, and assist with reservations and daily transactions.

A neat appearance and punctuality are essential. Responsibilities include balancing daily revenue, preparing nightly audits, maintaining guest records, and sharing local dining and activity information.

Qualifications

• High school diploma or GED required.
• Reception or reservations experience desirable.
• Strong communication and cash handling skills.
• Ability to work with guests and co-workers professionally.
• Basic computer skills and familiarity with office equipment.

Responsibilities

• Provide first-class customer service to owners and guests.
• Answer telephones and transfer calls as needed.
• Conduct check-in and check-out of all guests.
• Prepare nightly audit, balance transactions, and set the till.
• Balance vendor activity and room rental revenue daily.
• Post guest charges and balance deposits.
• Schedule and confirm reservations; manage room availability.
• Prepare weekly unit usage report for housekeeping.
• Share information on Wapato Point services and local attractions.

Skills

Customer service

Cash handling

Check-in/out

Reservations

Phone etiquette

Team player

Communication

Problem solving

Education

High school diploma or GED

Tools

Office equipment

Computer skills

Job description

Wapato Point Management Company is seeking a friendly front desk associate to provide first-class service to owners and guests at the resort. You will handle check-ins/outs, answer calls, and assist with reservations and daily transactions.

A neat appearance and punctuality are essential. Responsibilities include balancing daily revenue, preparing nightly audits, maintaining guest records, and sharing local dining and activity information.