Part-Time Front Desk Associate

Lake Chelan Chamber of Commerce; Chelan (WA); On-site; USD 21,000 - 29,000; Full time

Job summary

Wapato Point Management Company is seeking a friendly front desk associate to provide first-class service to owners and guests at the resort. You will handle check-ins/outs, answer calls, and assist with reservations and daily transactions.

A neat appearance and punctuality are essential. Responsibilities include balancing daily revenue, preparing nightly audits, maintaining guest records, and sharing local dining and activity information.

Qualifications

• High school diploma or GED required.
• Reception or reservations experience desirable.
• Strong communication and cash handling skills.
• Ability to work with guests and co-workers professionally.
• Basic computer skills and familiarity with office equipment.

Responsibilities

• Provide first-class customer service to owners and guests.
• Answer telephones and transfer calls as needed.
• Conduct check-in and check-out of all guests.
• Prepare nightly audit, balance transactions, and set the till.
• Balance vendor activity and room rental revenue daily.
• Post guest charges and balance deposits.
• Schedule and confirm reservations; manage room availability.
• Prepare weekly unit usage report for housekeeping.
• Share information on Wapato Point services and local attractions.

Skills

Customer service

Cash handling

Check-in/out

Reservations

Phone etiquette

Team player

Communication

Problem solving

Education

High school diploma or GED

Tools

Office equipment

Computer skills

Job description

Company:

Wapato Point Management Company

Job Description:

Basic Function

Provide support services at the front desk to owners and guests, as well as supporting the administrative functions of the resort.

Essential Duties and Responsibilities

1. Promote and maintain positive customer relations by providing first class customer service to all owners and guests.
2. Report to work on time on all scheduled workdays, in uniform, with a neat and clean appearance.
3. Answer telephones and transfer calls as needed.
4. Conduct check-in and check-out of all guests.
5. Prepare nightly audit, close transactions, and set the till for the next day's business.
   • Balance all vendor activity.
   • Balance all room rental revenue daily.
6. Post all guest charges and balance advance deposits.
7. Keep track of room availability. Schedule (reserve) and confirm all reservations.
8. Prepare weekly unit usage report for housekeeping.
9. Present a professional business manner.
10. Maintain computerized owner records – Rentals, Resort Condominium International (RCI), and owner trades.
11. Verify RCI deposit information and confirm.
12. Perform daily opening and closing procedures.
13. Prepare and maintain printed information to be given to guests at check-in.
14. Answer inquiries pertaining to Wapato Point services, local shopping, dining, entertainment, and travel directions.

Other Duties and Responsibilities

1. Receive and transmit telephone messages.
2. Stock all areas with adequate supplies.
3. Convey accurate information to housekeeping, maintenance, safety services and other departments.

Education and Experience

High school diploma or general education degree (GED) or any combination of education, training and experience that demonstrates the ability to perform the duties of the job. Reception/reservation experience desirable.

Knowledge, Skills and Abilities

1. Ability to communicate effectively both orally and in writing.
2. Ability to deal with difficult situations and use reason when dealing with emotional situations.
3. Knowledge of collecting payments, making change, counting money in cash register.
4. Ability to operate basic office equipment (multi-line telephone, calculator, personal computer, fax machine, photocopier, radio, and cash register).
5. Ability to work as part of a team.
6. Ability to interact in a considerate and polite manner with owners/guests and co-workers.
7. Ability to identify and resolve problems in a timely manner.
8. Ability to perform basic math skills.
9. Ability to use standardized computer software.

Financial Responsibilities

Collect payment for purchase transactions.

External Contacts

Owners/guests, contractors, and vendors.

Other Requirements

Additional duties as assigned. English language-reading, writing, speaking

Contact:

Kristina Barker

eMail

Phone: [phone]

Website:

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