Full-Time Front Desk Associate

Lake Chelan Chamber of Commerce; Chelan (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

Wapato Point Management Company is seeking a Full-Time Front Desk Associate to support the Guest Services department by delivering exceptional customer service to owners and guests at the resort in Chelan, WA.

You will handle check-in/check-out, balance daily transactions, prepare nightly audits, and maintain accurate owner records while providing information on services, dining, and directions to guests.

Qualifications

• High school diploma or GED required or equivalent experience.
• Reception/reservation experience desirable.

Responsibilities

• Provide first-class customer service to owners and guests.
• Handle check-in and check-out of guests.
• Balance daily transactions and prepare nightly audit.
• Maintain owner records and respond to inquiries.
• Answer phones and transfer calls as needed.
• Prepare information for guests at check-in.

Skills

Effective communication

Customer service

Cash handling

Office equipment

Teamwork

Interpersonal skills

Problem solving

Math skills

Computer software

Education

High school diploma or GED

Job description

POSITION TITLE: Front Desk Associate
DEPARTMENT: Guest Services
REPORTS TO: Front Desk Manager/VP of Operations
Pay Rate: $17.13 or DOE

Basic Function
Provide support services at the front desk to owners and guests, as well as supporting the administrative functions of the resort.

Essential Duties and Responsibilities
1. Promote and maintain positive customer relations by providing first class customer service to all owners and guests.
2. Report to work on time on all scheduled workdays, in uniform, with a neat and clean appearance.
3. Answer telephones and transfer calls as needed.
4. Conduct check-in and check-out of all guests.
5. Prepare nightly audit, close transactions, and set the till for the next day’s business.
a. Balance all vendor activity.
b. Balance all room rental revenue daily.
6. Post all guest charges and balance advance deposits.
7. Keep track of room availability. Schedule (reserve) and confirm all reservations.
8. Prepare weekly unit usage report for housekeeping.
9. Present a professional business manner.
10. Maintain computerized owner records – Rentals, Resort Condominium International (RCI), and owner trades.
11. Verify RCI deposit information and confirm.
12. Perform daily opening and closing procedures.
13. Prepare and maintain printed information to be given to guests at check-in.
14. Answer inquiries pertaining to Wapato Point services, local shopping, dining, entertainment, and travel directions.

Other Duties and Responsibilities
1. Receive and transmit telephone messages.
2. Stock all areas with adequate supplies.
3. Convey accurate information to housekeeping, maintenance, safety services and other departments

Education and Experience
High school diploma or general education degree (GED) or any combination of education, training and experience that demonstrates the ability to perform the duties of the job.
Reception/reservation experience desirable.

Knowledge, Skills and Abilities
1. Ability to communicate effectively both orally and in writing.
2. Ability to deal with difficult situations and use reason when dealing with emotional situations.
3. Knowledge of collecting payments, making change, counting money in cash register.
4. Ability to operate basic office equipment (multi-line telephone, calculator, personal computer, fax machine, photocopier, radio, and cash register).
5. Ability to work as part of a team.
6. Ability to interact in a considerate and polite manner with owners/guests and co-workers.
7. Ability to identify and resolve problems in a timely manner.
8. Ability to perform basic math skills.
9. Ability to use standardized computer software.

Financial Responsibilities
Collect payment for purchase transactions.

External Contacts
Owners/guests, contractors, and vendors.

Other Requirements
Additional duties as assigned. English language-reading, writing, speaking

Company:

Wapato Point Management Company

Contact:

Kristina Barker

eMail

Phone: [phone]

Website:

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Full-Time Front Desk Associate