Guest Experience Concierge - Front Desk

The Westin Riverfront Resort & Spa; Avon (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Onsite Parking

Winter Wellness Program

Sign-on Bonus

Discounted Gym Memberships

Job summary

Frontgate Avon is seeking an Ambassador to greet guests warmly, handle check-ins/check-outs, and manage reservations with care. You will collaborate with housekeeping and maintenance to ensure smooth operations and timely support for guest and owner requests.

The role emphasizes friendly communication, multitasking, and use of property management systems and phone systems. Onsite parking, year-round schedule, and a competitive hourly pay are offered to full-time staff.

Qualifications

• Experience in hospitality or guest-facing roles.
• Excellent verbal and written communication.
• Ability to multitask and stay organized.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Provide a warm, professional welcome to guests during check-ins and check-outs.
• Address guest needs promptly and strive to exceed expectations.
• Coordinate with housekeeping and maintenance for smooth operations.
• Handle mail, packages, and administrative tasks with accuracy.
• Maintain a clean, organized front desk area and support safety protocols.

Skills

Customer service

Guest relations

Communication skills

Tools

Property Management Systems

Phone systems

Basic computer skills

Job description

Frontgate Avon is seeking an Ambassador to greet guests warmly, handle check-ins/check-outs, and manage reservations with care. You will collaborate with housekeeping and maintenance to ensure smooth operations and timely support for guest and owner requests.

The role emphasizes friendly communication, multitasking, and use of property management systems and phone systems. Onsite parking, year-round schedule, and a competitive hourly pay are offered to full-time staff.