Ambassador - Frontgate

The Westin Riverfront Resort & Spa; Avon (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Onsite Parking

Winter Wellness Program

Sign-on Bonus

Discounted Gym Memberships

Job summary

Frontgate Avon is seeking an Ambassador to greet guests warmly, handle check-ins/check-outs, and manage reservations with care. You will collaborate with housekeeping and maintenance to ensure smooth operations and timely support for guest and owner requests.

The role emphasizes friendly communication, multitasking, and use of property management systems and phone systems. Onsite parking, year-round schedule, and a competitive hourly pay are offered to full-time staff.

Qualifications

• Experience in hospitality or guest-facing roles.
• Excellent verbal and written communication.
• Ability to multitask and stay organized.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Provide a warm, professional welcome to guests during check-ins and check-outs.
• Address guest needs promptly and strive to exceed expectations.
• Coordinate with housekeeping and maintenance for smooth operations.
• Handle mail, packages, and administrative tasks with accuracy.
• Maintain a clean, organized front desk area and support safety protocols.

Skills

Customer service

Guest relations

Communication skills

Tools

Property Management Systems

Phone systems

Basic computer skills

Job description

Do you have a passion for hospitality and a knack for making people feel right at home? At Frontgate | Avon,we’re on the lookout for dynamic Ambassadors who are ready to be the face of our guest experience. From that first warm welcome to a fond farewell, you’ll be the one turning moments into memories. If you’re a natural at building connections, thrive on solving problems with a smile, and love the idea of making someone’s day—this is your moment. Come be the spark that keeps our front desk glowing!

What You’ll Do Includes:

• Provide a warm, professional welcome to guests, handling check-ins, check-outs, and reservations efficiently and with care
• Deliver exceptional customer service by addressing guest needs and concerns promptly, striving to exceed expectations
• Collaborate with housekeeping and maintenance teams to ensure smooth communication and timely support for guest and owner requests
• Manage incoming and outgoing mail and packages, and assist with administrative tasks including filing, data entry, and record-keeping
• Maintain a clean, organized front desk area to support a safe and well-maintained property environment

Why Join Us?

At Frontgate | Avon, enjoyOnsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). This role is eligible for our Winter Wellness Program (Epic Merchant Ski pass or end of season bonus, based on hire date).

Location :Frontgate | Avon, CO

Start Date : ASAP

Employment Type : Full-Time, Year-Round

Pay Rate : $23-25/hour, depending on experience; sign on bonus paid half after 30 days and half after 60 days from date of hire.

Schedule : Typically 8:00am-6:00pm in summer and winter; 8:30am-5:00pm in the off-season. Some weekends and holidays required. Flexible scheduling available, 4-5 days per week based on operational needs.

Posting Closing Date: 11/30/2026 or when filled

The ideal candidate should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Benefits & Perks

Our benefits package is designed to enhance your overall experience and well-being.Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time, year-round staff. East West Hospitality has generous PTO program and we offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.