Ambassador - Frontgate

East West Hospitality; Avon (CO); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan with employer match

Paid time off

Job summary

East West Hospitality seeks a Front Desk Ambassador for Frontgate | Avon to warmly welcome guests, manage check-ins/outs, and handle reservations with care. You’ll coordinate with teams to ensure smooth guest experiences at a premier Avon property.

You’ll deliver outstanding service, resolve issues, and contribute to a welcoming atmosphere that makes guests feel at home.

Qualifications

• Strong guest service orientation with friendly, professional demeanor.
• Experience handling front desk operations and reservations.
• Ability to multi-task and stay organized in a fast-paced environment.

Responsibilities

• Provide a warm, professional welcome to guests, handling check-ins, check-outs, and reservations efficiently and with care
• Deliver exceptional customer service by addressing guest needs and concerns promptly, striving to exceed expectations
• Collaborate with housekeeping and maintenance teams to ensure smooth communication and timely support for guest and owner requests
• Manage incoming and outgoing mail and packages, and assist with administrative tasks including filing, data entry, and record-keeping
• Maintain a clean, organized front desk area to support a safe and well-maintained property environment

Skills

Customer service

Check-in/check-out

Front desk

Communication skills

Tools

Property management system

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Do you have a passion for hospitality and a knack for making people feel right at home? At Frontgate | Avon ,we’re on the lookout for dynamic Ambassadors who are ready to be the face of our guest experience. From that first warm welcome to a fond farewell, you'll be the one turning moments into memories. If you're a natural at building connections, thrive on solving problems with a smile, and love the idea of making someone’s day—this is your moment. Come be the spark that keeps our front desk glowing!

What You’ll Do Includes:

• Provide a warm, professional welcome to guests, handling check-ins, check-outs, and reservations efficiently and with care
• Deliver exceptional customer service by addressing guest needs and concerns promptly, striving to exceed expectations
• Collaborate with housekeeping and maintenance teams to ensure smooth communication and timely support for guest and owner requests
• Manage incoming and outgoing mail and packages, and assist with administrative tasks including filing, data entry, and record-keeping
• Maintain a clean, organized front desk area to support a safe and well-maintained property environment

Why Join Us?

At Frontgate | Avon , enjoyOnsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts). This role is eligible for our Winter Wellness Program (Epic Merchant Ski pass or end of season bonus, based on hire date).

Pay Rate

$23-25/hour, depending on experience; sign on bonus paid half after 30 days and half after 60 days from date of hire.

Schedule

Typically 8:00am–6:00pm in summer and winter; 8:30am–5:00pm in the off-season. Some weekends and holidays required. Flexible scheduling available, 4–5 days per week based on operational needs.

Posting Closing Date

11/30/2026 or when filled

The ideal candidate should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Our benefits package is designed to enhance your overall experience and well-being.Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time, year-round staff. East West Hospitality has generous PTO program and we offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.