Guest Experience Concierge - Front Desk

East West Hospitality; Avon (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance plans

Quarterly CSI bonus

Paid Time Off

Paid Sick Time

401(k) plan with match

Career development trainings

Gym discounts

Eye Pieces discounts

Perk Spot discounts

Sabbatical program

Referral program

Employee assistance program

Job summary

East West Hospitality in Avon, CO is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and coordinate reservations to ensure a smooth stay for homeowners and guests.

You will work on-site, use our property management system, and collaborate with housekeeping and maintenance to meet guest needs. Fluency in English is required; Spanish is a plus. A $500 hiring bonus and $24/hour pay are offered, with a full-time year-round schedule.

Qualifications

• Prior hospitality experience preferred.
• Working knowledge of RDP reservation software.
• Strong computer skills and fluency in English.
• Spanish language skills are a plus.

Responsibilities

• Welcome guests and homeowners, handle check-ins and check-outs, and serve as a reliable point of contact throughout their stay.
• Manage reservations, guest records, room information, and other front office tasks using the property management system.
• Listen to guest needs, answer questions, resolve issues when possible, and follow through to make sure problems don’t get dropped.
• Work closely with housekeeping, maintenance, and other departments to coordinate requests and keep things moving.
• Share helpful recommendations about Avon, Beaver Creek, and the Vail Valley, from restaurants and activities to transportation and local amenities.
• Keep the front desk and lobby organized while balancing guest needs, phone calls, reservations, and the other details that come with a busy front office.

Skills

Front desk

Guest service

RDP reservation software

Computer skills

English fluency

Spanish (valued)

Tools

RDP reservation software

Job description

East West Hospitality in Avon, CO is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and coordinate reservations to ensure a smooth stay for homeowners and guests.

You will work on-site, use our property management system, and collaborate with housekeeping and maintenance to meet guest needs. Fluency in English is required; Spanish is a plus. A $500 hiring bonus and $24/hour pay are offered, with a full-time year-round schedule.