Front Desk Agent - Falcon Point

East West Hospitality; Avon (CO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance plans

Quarterly CSI bonus

Paid Time Off

Paid Sick Time

401(k) plan with match

Career development trainings

Gym discounts

Eye Pieces discounts

Perk Spot discounts

Sabbatical program

Referral program

Employee assistance program

Job summary

East West Hospitality in Avon, CO is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and coordinate reservations to ensure a smooth stay for homeowners and guests.

You will work on-site, use our property management system, and collaborate with housekeeping and maintenance to meet guest needs. Fluency in English is required; Spanish is a plus. A $500 hiring bonus and $24/hour pay are offered, with a full-time year-round schedule.

Qualifications

• Prior hospitality experience preferred.
• Working knowledge of RDP reservation software.
• Strong computer skills and fluency in English.
• Spanish language skills are a plus.

Responsibilities

• Welcome guests and homeowners, handle check-ins and check-outs, and serve as a reliable point of contact throughout their stay.
• Manage reservations, guest records, room information, and other front office tasks using the property management system.
• Listen to guest needs, answer questions, resolve issues when possible, and follow through to make sure problems don’t get dropped.
• Work closely with housekeeping, maintenance, and other departments to coordinate requests and keep things moving.
• Share helpful recommendations about Avon, Beaver Creek, and the Vail Valley, from restaurants and activities to transportation and local amenities.
• Keep the front desk and lobby organized while balancing guest needs, phone calls, reservations, and the other details that come with a busy front office.

Skills

Front desk

Guest service

RDP reservation software

Computer skills

English fluency

Spanish (valued)

Tools

RDP reservation software

Job description

$500 Hiring Bonus!

On-Site | $24/hr | Avon, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Falcon Pointhas an immediate opportunity for a Front Desk Agent who enjoys working with people, solving problems, and keeping things moving.

This is a hands‑on guest service role where every day brings something different. You’ll have the opportunity to build relationships with guests and homeowners, use your judgment to solve problems, and work alongside a team that depends on you to keep the guest experience running smoothly. If you’re organized, naturally helpful, and enjoy making a difference in someone’s day, we’d love to have you on the team!

What You’ll Do Includes

• Welcome guests and homeowners, handle check-ins and check-outs, and serve as a reliable point of contact throughout their stay
• Manage reservations, guest records, room information, and other front office tasks using the property management system
• Listen to guest needs, answer questions, resolve issues when possible, and follow through to make sure problems don’t get dropped
• Work closely with housekeeping, maintenance, and other departments to coordinate requests and keep things moving
• Share helpful recommendations about Avon, Beaver Creek, and the Vail Valley, from restaurants and activities to transportation and local amenities
• Keep the front desk and lobby organized while balancing guest needs, phone calls, reservations, and the other details that come with a busy front office

Why You’ll Love It Here

Falcon Point offers a laid-back mountain setting in the heart of Avon, with Nottingham Park and Lake just outside your door. Employees receive complimentary onsite parking and easy access to the Riverfront Express Gondola for convenient access to Beaver Creek Resort. Depending on hire date and eligibility, employees may also participate in our Winter Wellness Incentive, with the option of an Epic Merchant Pass or an end-of-season bonus.

Start Date: ASAP

Employment Type: Full-Time, Year Round

Pay Rate: $24/hour (commission potential through concierge program), hiring bonus paid half after 30 days and half after 90 days from start

Schedule: 5 shifts in a 40 hour workweek. Days, nights and weekends are possible.

Posting Closing Date: 10/15/2026 or when filled

The ideal candidate for this role is at least 21 years of age and legally authorized to work in the United States on an ongoing basis, without a specific end date. They bring a positive attitude, polished professionalism, and a natural talent for customer service. They are confident and capable at the front desk, preferably with prior hospitality experience and working knowledge of RDP reservation software. Strong computer skills are essential, along with fluency in English to ensure clear communication with guests and team members; Spanish language skills are a valued plus. Above all, this person is approachable, reliable, and committed to delivering an outstanding guest experience.

Benefits & Perks

• Choose from 3 different health insurance plans!
• Enjoy a Quarterly CSI Survey Bonus
• Paid Time Off
• Paid Sick Time
• Our 401(K) Plan comes with a discretionary employer match
• You’ll have access to Career Development Trainings to enhance your skills
• Discounted gym membership at The Athletic Club Westin
• Discounts at Eye Pieces and Venture Sports
• Corporate savings through Perk Spot
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program to ensure your overall well-being

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.