Frontgate Ambassador

The Westin Riverfront Resort & Spa; Town of Avon (NY); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401(K) plan

Career development trainings

Discounted gym memberships

Referral program

Job summary

Frontgate | Avon is seeking a friendly Ambassador to join our front desk team. This guest-facing role supports arrivals, departures, reservations, and guest inquiries with a service-first approach.

The ideal candidate stays organized, communicates well, and collaborates with housekeeping and maintenance to ensure guest needs are met. Applicants should be comfortable with basic data entry and office tasks in a fast-paced environment.

Qualifications

• The ideal candidate is friendly, service-minded, and guest-focused.
• Must be able to communicate clearly and professionally with guests and colleagues.
• Familiarity with front desk operations and basic computer applications is beneficial.

Responsibilities

• Welcome guests and assist with arrivals, departures, reservations, and other front desk needs
• Respond to questions, requests, and concerns with a professional, service-first approach
• Coordinate with housekeeping and maintenance to communicate guest and owner needs
• Receive, organize, and distribute mail and packages; perform routine administrative duties
• Keep the front desk and workspace neat, organized, and ready to welcome guests

Skills

Guest-facing

Customer service

Communication

Tools

Property management systems

Phone systems

Job description

Do you enjoy creating great guest experiences and making people feel welcome? Frontgate | Avon is looking for a friendly, service-minded Ambassador to be a key part of our front desk team. This is a guest-facing role for someone who enjoys connecting with people, staying organized, and finding solutions when guests need assistance. From arrival through departure, you’ll help ensure every interaction reflects the high level of service our property is known for.

What You’ll Do Includes:

• Welcome guests and assist with arrivals, departures, reservations, and other front desk needs
• Respond to questions, requests, and concerns with professionalism and a genuine service-first approach
• Coordinate with housekeeping and maintenance to communicate guest and owner needs and help ensure requests are handled efficiently
• Receive, organize, and distribute mail and packages while completing routine administrative duties such as filing, data entry, and maintaining records
• Keep the front desk and surrounding workspace neat, organized, and ready to welcome guests

Why Join Us? AtFrontgate | Avon, enjoyOnsite Parking, easy location to access outside the resort gates, convenient scheduling (no super early or late-night shifts).

Location :Frontgate | Avon, CO

Start Date : ASAP

Employment Type : Full-Time, Year-Round

Pay Rate : $23-25/hour, depending on experience; sign on bonus paid half after 30 days and half after 60 days from date of hire.

Schedule : Typically 8:00am–6:00pm in summer and winter; 8:30am–5:00pm in the off-season. Some weekends and holidays required. Flexible scheduling available, 4–5 days per week based on operational needs.

Posting Closing Date: 10/15/2026 or when filled

The ideal candidate should maintain a professional appearance and possess a friendly, helpful demeanor to address guest needs and concerns. Strong verbal and written communication skills are essential for interacting with guests and colleagues, along with the ability to multitask efficiently, handling calls, check-ins, and more simultaneously. Familiarity with property management systems, phone systems, and basic computer applications is important, as is the ability to collaborate effectively with other staff members to ensure smooth operations.

Benefits & Perks

Our benefits package is designed to enhance your overall experience and well-being.Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time, year-round staff. East West Hospitality has generous PTO program and we offer a 401(K) Plan with a discretionary employer match. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You’ll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.