Guest Experience Agent - Ski-Resort Front Desk & Perks

Rippling, Inc.; Vail (CO); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Complimentary employee parking

Ski pass benefit

Onsite gym access

Breakfast during shifts

Après service treats

Job summary

East West Hospitality in Vail, CO is hiring a Front Desk Agent at Lodge Tower to welcome guests, handle check-ins/outs, manage reservations, and coordinate with housekeeping. The role requires a friendly, dependable team player with strong communication and organizational skills.

Shifts are 7:00am-3:00pm or 3:00pm-11:00pm; pay rate is $22/hour plus commissions; this is a full-time, year-round position.

Qualifications

• Guest-focused and service-minded; genuinely enjoys helping guests.
• Strong communicator with professional demeanor.
• Adaptable and team-oriented in a fast-paced environment.
• Organized and detail-oriented with reservations and payments.
• Dependable, proactive, and able to anticipate guest needs.

Responsibilities

• Check guests in and out, process payments, and manage folios.
• Create a welcoming front desk and lobby experience.
• Respond to guest questions in person, by phone, and email.
• Coordinate with Housekeeping and Maintenance for guest requests.
• Assist with breakfast, coffee, and après service and support operations.

Skills

Guest-focused

Service-minded

Strong communicator

Adaptable

Team-oriented

Organized

Detail-oriented

Dependable

Proactive

Tools

Property management systems

Job description

East West Hospitality in Vail, CO is hiring a Front Desk Agent at Lodge Tower to welcome guests, handle check-ins/outs, manage reservations, and coordinate with housekeeping. The role requires a friendly, dependable team player with strong communication and organizational skills.

Shifts are 7:00am-3:00pm or 3:00pm-11:00pm; pay rate is $22/hour plus commissions; this is a full-time, year-round position.