Front Desk Agent

East-West-Hospitality; Snowmass Village (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Ski pass

401(k) Plan with Employer Match

Paid Time Off

Paid Sick Time

Employee Discounts

Sabbatical Program

Referral Program

Employee Assistance Program

Job summary

East West Hospitality seeks a Front Desk Agent for Snowmass Mountain Lodging in Snowmass Village, CO. You will warmly welcome guests, manage check-ins and check-outs, process payments, and coordinate concierge tasks to ensure a flawless stay.

The role offers a flexible schedule, hourly pay of $25, and benefits including health and life insurance, a ski pass, 401(k) with company match, paid time off, and more. Prior guest services experience and basic computer skills are helpful.

Qualifications

• Guest Services experience recommended, not required.
• Good communication skills (verbal, listening, writing).
• Basic computer knowledge including Microsoft Word, Teams, and Excel.

Responsibilities

• Warmly welcome guests and owners, ensuring smooth arrivals and departures and concierge support.
• Manage check-ins, check-outs, payments, and pre-arrival communication for a seamless stay.
• Address maintenance and housekeeping requests and conduct property inspections several times daily.
• Sort and deliver packages and maintain a tidy, welcoming reception area.
• Assist with arrival/departure inspections and other duties as needed.
• Assist with package and luggage delivery up to 100 lbs.

Skills

Guest Services

Communication skills

Attention to detail

Tools

Microsoft Word

Microsoft Teams

Microsoft Excel

Job description

About the Role

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Snowmass Mountain Lodging, located in Snowmass Village, CO is looking for a Front Desk Agent to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you!

• Job Location: Snowmass Mountain Lodging, Snowmass Village, CO
• Pay Rate: $25.00 Hourly
• Schedule: Flexible Schedule, some nights, weekends, and holidays required
• Employment Status:
• Start Date: ASAP
• Accepting applications until: 9/30/2026

What You'll Do

• Warmly welcome guests and owners, ensuring smooth arrivals, departures, and concierge support.
• Manage check-ins, check-outs, payments, and pre-arrival communication for a seamless stay.
• Address maintenance and housekeeping requests, conduct property inspections several times a day.
• Sort and deliver packages, and maintain a tidy, welcoming reception area.
• Assist with arrival/departure inspections and other duties as needed.
• Assist with package/luggage delivery with packages up to 100lbs.

About You

• Guest Services experience not required but recommended.
• Ability to display good hospitality skills and sets a positive example for guest relations.
• Good communication skills (verbal, listening, writing).
• Basic computer knowledge, Microsoft word, teams, excel.
• Focus on what truly predicts success
• Health Insurance - Choose from three plans!
• Life Insurance
• Ski Pass or Equivalent Bonus
• 401(K) Plan with Employer Match
• Paid Time Off & Paid Sick Time
• Discounts at Eye Pieces & Venture Sports
• Sabbatical Program
• $500 Referral Program
• Employee Assistance Program

Why Join Us

Our mission is to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong. That starts by living true to our core value, Embracing Diversity. These principles are always top of mind and are never in question.

East West Hospitality is an equal opportunity employer and participates in E-verify.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.