Front Desk Manager: Elevate Guest Experience

Ascent Hospitality; Birmingham (AL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health/Dental/Vision/Life

401k with employer match

Paid PTO

Uniforms provided

Team member hotel discount

Job summary

Ascent Hospitality in Birmingham, AL seeks an experienced front desk professional to lead guest services, manage check-ins/outs, and ensure a memorable stay. You will train staff, monitor service standards, and collaborate with other departments to maximize guest satisfaction and revenue.

The role requires 3+ years in guest service, strong English communication, and the ability to work flexible shifts. Benefits include health/dental/vision, 401k with match, PTO, uniforms, and staff discounts.

Qualifications

• Must have 3+ years of guest service experience, preferably in hospitality.
• Must have basic computer knowledge and excellent written and verbal skills.
• Must have excellent communication and organizational skills.
• Must be able to read/write/speak English and interact with guests and Team Members.
• Must be flexible to work various shifts.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assist guests by knowing the hotel property, local attractions, and hours of operation of outlets and services.
• Develop and implement service programs to increase guest satisfaction and revenue.
• Interview, hire, coach, and develop front office staff.
• Train and model guest service standards.
• Monitor room availability and ensure compliance with booking policies.

Skills

Guest service

Team leadership

Communication

English proficiency

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Basic computer skills

Office equipment operation

Job description

Ascent Hospitality in Birmingham, AL seeks an experienced front desk professional to lead guest services, manage check-ins/outs, and ensure a memorable stay. You will train staff, monitor service standards, and collaborate with other departments to maximize guest satisfaction and revenue.

The role requires 3+ years in guest service, strong English communication, and the ability to work flexible shifts. Benefits include health/dental/vision, 401k with match, PTO, uniforms, and staff discounts.