Front Desk Guest Experience Pro

HEI Hotels & Resorts; Birmingham (AL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Job summary

HEI Hotels and Resorts is seeking a friendly Front Desk / Guest Services Associate for Residence Inn Birmingham Downtown at UAB in Alabama. You will assist guests with arrival and departure, provide information on local attractions, and ensure a smooth check-in experience.

The role emphasizes strong communication, cash handling, and computer skills to manage registrations, payments, and guest requests. A positive demeanor and the ability to handle busy periods are essential.

Qualifications

• Hotel experience preferred.
• Ability to handle cash, process payments, and balance a house bank.
• Strong communication and guest service skills.
• Ability to input and retrieve information in a computer system.
• Ability to remain calm and resolve guest issues.

Responsibilities

• Greet guests with a friendly welcome and provide information on hours and local attractions.
• Complete registration, confirm guest details, and assign rooms.
• Process payments and reconcile charges to guest accounts.
• Answer phones promptly and relay messages to guests.
• Close accounts at checkout and address any dissatisfaction.
• Handle guest complaints and resolve issues effectively.

Skills

Hotel experience

Cash handling

Customer service

Computer skills

Communication

Stand on feet

Tools

Calculator

Job description

HEI Hotels and Resorts is seeking a friendly Front Desk / Guest Services Associate for Residence Inn Birmingham Downtown at UAB in Alabama. You will assist guests with arrival and departure, provide information on local attractions, and ensure a smooth check-in experience.

The role emphasizes strong communication, cash handling, and computer skills to manage registrations, payments, and guest requests. A positive demeanor and the ability to handle busy periods are essential.