Guest Experience Lead - Health Club

Midtown Athletic Club; Illinois; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Club membership

Product discounts

Professional development courses

Health insurance

Job summary

Midtown Athletic Club is seeking a Hospitality Lead to create a welcoming experience for members and guests in a fast-paced health club setting. You will lead the Hospitality Team, train front desk staff, handle check-ins, payments, and inquiries, and ensure consistent high-quality service daily.

You will oversee the front desk, support program registrations, and coordinate with housekeeping and maintenance to resolve issues, always focusing on member satisfaction and a positive club atmosphere.

Qualifications

• Availability to work a flexible schedule including evenings, weekends, and some holidays.
• At least 2 years of supervisory experience in a health club or hospitality environment.
• Proven ability to hire, train and lead productive service-minded associates.
• Excellent communication skills.
• Highly organized and efficient.
• Keen memory and delightful sense of humor.
• Quickly make calculations when handling money.

Responsibilities

• Demonstrate sound judgment, professionalism and optimism while directing the work of associates.
• Assist with front desk training and holding associates accountable for defined procedures and behaviors.
• Help members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes and procedures to ensure consistent delivery of service.
• Perform basic bookkeeping, cashiering, filing, and clerical duties.
• Assist with inventory of product and supplies.

Skills

Team leadership

Customer service

Communication skills

Supervisory experience

Job description

Midtown Athletic Club is seeking a Hospitality Lead to create a welcoming experience for members and guests in a fast-paced health club setting. You will lead the Hospitality Team, train front desk staff, handle check-ins, payments, and inquiries, and ensure consistent high-quality service daily.

You will oversee the front desk, support program registrations, and coordinate with housekeeping and maintenance to resolve issues, always focusing on member satisfaction and a positive club atmosphere.