Guest Experience Lead, Front Desk

Midtown Athletic Clubs; Illinois; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Midtown Athletic Clubs is seeking a Hospitality Lead to create a positive experience for members and guests in a fast-paced health club environment. You will develop, direct, and lead the Hospitality Team to delight members daily, with a focus on communication and bringing the team together to meet service standards.

Responsibilities include training front desk staff, assisting with registrations and payments, managing check-ins, and maintaining a high standard of cleanliness and service.

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays).
• At least 2 years of supervisory experience in a health club or hospitality environment.
• Proven ability to hire, train and lead productive service-minded associates.

Responsibilities

• Demonstrate sound judgment, professionalism and optimism while directing the work of associates.
• Assist with front desk training and holding associates accountable for defined procedures and behaviors.
• Help members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes and procedures to ensure consistent delivery of service.
• Perform basic bookkeeping, cashiering, filing, and clerical duties.
• Assist with inventory of product and supplies.

Skills

Leadership

Customer service

Communication

Supervisory experience

Team building

Attention to detail

Money handling

Job description

Midtown Athletic Clubs is seeking a Hospitality Lead to create a positive experience for members and guests in a fast-paced health club environment. You will develop, direct, and lead the Hospitality Team to delight members daily, with a focus on communication and bringing the team together to meet service standards.

Responsibilities include training front desk staff, assisting with registrations and payments, managing check-ins, and maintaining a high standard of cleanliness and service.