Guest Experience Concierge — Evenings & Weekends

Midtown Athletic Clubs; City of Rochester (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Midtown Athletic Clubs in Rochester, NY, is seeking a Hospitality Desk Associate to be the first point of contact for members and guests. This full-time 30hr week position includes a Friday & Saturday evening closing shift, delivering warm greetings and resolving questions to create memorable visits.

You will assist with program registrations, payments, and front desk operations while maintaining a welcoming, professional environment for all guests and members.

Qualifications

• Availability to work a flexible schedule (including evenings, weekends, and some holidays).
• Demonstrate strong customer service skills and enjoy serving others.
• Working knowledge of customer services standards.
• Work gracefully and quickly under pressure.
• Excellent communication skills.
• Highly organized and efficient.
• Keen memory and delightful sense of humor.
• Quickly make calculations when handling money.
• Work well in a collaborative team environment.

Responsibilities

• Greet everyone who enters the club with a warm welcome.
• Seek to understand how you can help make someone’s experience special.
• Demonstrate sound judgment, professionalism, and optimism.
• Assist members with program registration, payment processing, and scheduling services.
• Handle check-ins, addressing questions and resolving issues appropriately.
• Identify potential friction points for customer and help find solutions.
• Participate in service recovery.
• Maintain cleanliness of front desk areas to contribute to an exceptional facility experience.
• Contact housekeeping and maintenance departments when a problem is reported.
• Answer queries regarding club services and facilities.
• Implement processes and procedures to ensure consistent delivery of service.
• Complete transactions for paid services or goods.
• Complete tasks or projects as assigned such as calling members with birthday greetings.

Job description

Midtown Athletic Clubs in Rochester, NY, is seeking a Hospitality Desk Associate to be the first point of contact for members and guests. This full-time 30hr week position includes a Friday & Saturday evening closing shift, delivering warm greetings and resolving questions to create memorable visits.

You will assist with program registrations, payments, and front desk operations while maintaining a welcoming, professional environment for all guests and members.