Guest Experience Concierge — Club Front Desk

The Clubs of Kingwood; Akron (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Invited in Akron is seeking a Front Desk Staff member to provide exceptional guest service, greet members and guests, handle inquiries, and manage check-in/out. You will contribute to a welcoming atmosphere and help guests feel valued from arrival to departure.

The role involves processing payments, verifying memberships, maintaining accurate records, coordinating reservations, and collaborating with departments to ensure a warm, professional experience for all visitors.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or front desk role in a golf and country club or fitness center setting.
• Strong interpersonal and communication skills, with a friendly and professional demeanor.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Proficiency in using office equipment, such as computers, telephones, and reservation systems.
• Basic knowledge of club operations and amenities is a plus.

Responsibilities

• Greet members and guests with a warm, professional demeanor upon arrival and departure.
• Handle inquiries and provide information about club amenities, services, and events.
• Assist with special requests, ensuring a positive experience for all members and guests.
• Manage the check-in and check-out process for members and guests efficiently.
• Verify membership status, collect fees, and issue access cards or keys as needed.
• Maintain accurate records of member and guest visits.
• Monitor and ensure that the front desk area and lobby are clean, organized, and wellmaintained.
• Report any maintenance or safety issues to the appropriate personnel.
• Ensure that all club policies and procedures are followed by members and guests.
• Answer and direct phone calls, emails, and other communications to the appropriate departments.
• Schedule and confirm appointments or reservations for club facilities and services.
• Process payments and handle cash or credit transactions accurately.
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Education

High school diploma or equivalent

Tools

Computer

Office equipment

Job description

Invited in Akron is seeking a Front Desk Staff member to provide exceptional guest service, greet members and guests, handle inquiries, and manage check-in/out. You will contribute to a welcoming atmosphere and help guests feel valued from arrival to departure.

The role involves processing payments, verifying memberships, maintaining accurate records, coordinating reservations, and collaborating with departments to ensure a warm, professional experience for all visitors.