Front Desk Concierge - Club Experience Champion

The Clubs of Kingwood; Akron (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability insurance

401(k) retirement plan

Paid time off

Job summary

Invited is seeking a Front Desk Staff member to warmly greet members and guests, support front desk operations, and handle inquiries about club amenities and events. You’ll manage check-in/check-out, verify memberships, and assist with reservations in a fast-paced hospitality setting.

Ideal candidates bring prior customer service experience, a friendly professional demeanor, and the ability to multitask while using reservation systems and office equipment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or front desk experience preferred.
• Friendly, professional demeanor and strong communication skills expected.

Responsibilities

• Greet members and guests warmly and professionally.
• Handle inquiries and provide information about amenities, services, and events.
• Assist with special requests to ensure a positive experience for all.
• Manage check-in/check-out for members and guests efficiently.
• Verify membership status, collect fees, and issue access cards or keys as needed.
• Maintain accurate records of visits and reservations.
• Keep front desk and lobby area clean and organized.
• Route calls, emails, and messages to appropriate departments.
• Schedule appointments and reservations for facilities and services.
• Process payments accurately.

Skills

Customer service

Interpersonal skills

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Reservation systems

Computer

Telephones

Job description

Invited is seeking a Front Desk Staff member to warmly greet members and guests, support front desk operations, and handle inquiries about club amenities and events. You’ll manage check-in/check-out, verify memberships, and assist with reservations in a fast-paced hospitality setting.

Ideal candidates bring prior customer service experience, a friendly professional demeanor, and the ability to multitask while using reservation systems and office equipment.