Guest Experience Concierge — Camp & Resort

Western Camps, Inc.; Sanger (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Meals provided

Facility use privileges

Job summary

Western Camps, Inc. is seeking a friendly Front Desk Guest Services Representative at Wonder Valley Ranch Resort, near Sanger, CA.

You will be the first touchpoint for guests, delivering a warm, seamless check-in and providing information to ensure an exceptional visit. The role requires at least one year in hospitality or admin support, strong Microsoft Office skills (Excel), excellent verbal and written communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• At least one year of hospitality or guest services experience.
• Excellent verbal and written communication skills.
• Ability to organize time and multitask efficiently.
• Must be a team player with a positive attitude.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Display top quality guest services and handle inquiries.
• Take resort and horseback riding reservations.
• Manage incoming/outgoing mail and packages.
• Answer multi-line phone system and emails.
• Direct calls to offices and staff as needed.
• Ensure front lobby looks welcoming at all times.
• Coordinate housekeeping/maintenance requests as needed.
• Assist guests with gift shop transactions.
• Handle guest check-in/check-out procedures and records.
• Balance cash register and process transactions.
• Provide administrative support and other duties as assigned.

Skills

Microsoft Office

Communication skills

Time management

Team player

Evening/weekend/holiday availability

Tools

Reservation systems

Microsoft Excel

Booking software

Job description

Western Camps, Inc. is seeking a friendly Front Desk Guest Services Representative at Wonder Valley Ranch Resort, near Sanger, CA.

You will be the first touchpoint for guests, delivering a warm, seamless check-in and providing information to ensure an exceptional visit. The role requires at least one year in hospitality or admin support, strong Microsoft Office skills (Excel), excellent verbal and written communication, and the ability to work evenings, weekends, and holidays.