Front Desk Guest Experience Specialist

FreedomRoads, LLC; Bakersfield (CA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Paid parental leave

Tuition Reimbursement

On-the-job training

Job summary

Camping World in Bakersfield, CA is seeking a Receptionist to be the first point of contact for customers, greet visitors, and set a positive tone for every interaction. You will answer phones, check in VIP appointments, and help direct customers to the right team members.

The role requires a high school diploma or equivalent and prior customer service experience. Strong interpersonal skills, reliability, and the ability to multitask are essential as you handle front desk duties, CRM notes, and

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative and leadership qualities.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success daily.
• Assist customers with any questions directed to the reception desk.

Skills

Interpersonal skills

Customer service

Multitasking

Leadership

Education

High School diploma or equivalent

Tools

MS Office

Job description

Camping World in Bakersfield, CA is seeking a Receptionist to be the first point of contact for customers, greet visitors, and set a positive tone for every interaction. You will answer phones, check in VIP appointments, and help direct customers to the right team members.

The role requires a high school diploma or equivalent and prior customer service experience. Strong interpersonal skills, reliability, and the ability to multitask are essential as you handle front desk duties, CRM notes, and