Front Desk Concierge – VIP Guest Experience

FreedomRoads, LLC; Greenwood (IN); On-site; USD 19,000 - 23,000; Full time

Job summary

Camping World is seeking a friendly Receptionist to greet customers and serve as the first point of contact in our busy front desk. You will direct VIPs, manage phone calls, and coordinate with various teams to ensure a smooth customer experience.

The role requires a high school diploma, strong interpersonal skills, and comfort with CRM and MS Office. A reliable, proactive team player who can multitask will thrive in this environment.

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong initiative and leadership potential.
• Reliable team player with strong organizational skills.
• Ability to multitask and respond to diverse client needs.
• Proficient with MS Office.
• Ability to lift up to 25 lbs and move up to 50 lbs with assistance.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic and commitment to success.
• Assist customers with any questions at the reception desk.

Skills

Interpersonal skills

Communication

Customer service

Organization

MS Office

Education

High School diploma

Tools

CRM

Job description

Camping World is seeking a friendly Receptionist to greet customers and serve as the first point of contact in our busy front desk. You will direct VIPs, manage phone calls, and coordinate with various teams to ensure a smooth customer experience.

The role requires a high school diploma, strong interpersonal skills, and comfort with CRM and MS Office. A reliable, proactive team player who can multitask will thrive in this environment.