Front Desk (Guest Services)

Western Camps, Inc.

Fresno (CA)

On-site

USD 22,000 - 25,000

Part time

2 days ago

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Benefits offered by this job

Health, dental, and vision insurance

Paid sick time and vacation

Meals provided when guests are on site

Facility use privileges

Job summary

Western Camps, Inc. is seeking a friendly Front Desk Guest Services representative to warmly welcome guests and manage reservations at Wonder Valley Ranch Resort in Sanger, CA.

The role supports guest check-in/out, mail handling, and front office operations in a fast-paced environment. The position requires strong communication, organization, and teamwork, with availability for evenings, weekends, and holidays.

Qualifications

Experience in guest services.
Excellent verbal and written communication skills.
Ability to organize time and multitask efficiently.
Must have a good attitude and be a team player.
Must be able to work evenings/nights, weekends, and holidays.
Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs.

Responsibilities

Display top quality guest services and customer service.
Take resort reservations and horseback riding reservations.
Manage mail/packages and answer multi-line phone system.
Respond to or transfer emails and coordinate with offices and departments.
Ensure front office and lobby look professional and welcoming at all times.
Take messages for seasonal staff and provide administrative support.

Skills

Guest services

Communication

Time management

Team player

Flexible schedule

Microsoft Office

Tools

Microsoft Office

Job description

About this position

About Western Camps, Inc.

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

About the Role - Front Desk Guest Services

Do you enjoy creating memorable first impressions and helping people every day?
If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.

Schedule: This position offers up to 30 hours per week, with scheduling based on business needs.

Essential Functions:

Display top quality guest services, customer service
Responsible for taking resort reservations
Responsible for taking horseback riding reservations, scheduling
Manage all incoming and outgoing mail/packages
Answer multi-line phone system
Respond to or transfer client emails when appropriate
Transfer calls to each office, department, and individuals effectively, Communication Skills
Ensure front office and lobby area look professional and welcoming at all times
Request for housekeeping or maintenance attention when required
Assist guests with gift shop transactions
Guest check-in/check-out procedures and records
Balance bank register and handle cash register transactionsTake written messages during River Way Ranch Camp season for seasonal staff, Phone Support
Administrative Support
Other duties as assigned

Requirements:

Experience in guest services
Excellent verbal and written communication skills
Ability to organize time and multitask efficiently
Must have a good attitude and be a team player
Must be able to work evenings/nights, weekends, and holidays
Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Pay: $16.90 - $18.50 per hour

Schedule: Up to 30 hours per week.