Front Desk (Guest Services)

Western Camps, Inc.; Sanger (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Meals provided

Facility use privileges

Job summary

Western Camps, Inc. is seeking a friendly Front Desk Guest Services Representative at Wonder Valley Ranch Resort, near Sanger, CA.

You will be the first touchpoint for guests, delivering a warm, seamless check-in and providing information to ensure an exceptional visit. The role requires at least one year in hospitality or admin support, strong Microsoft Office skills (Excel), excellent verbal and written communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• At least one year of hospitality or guest services experience.
• Excellent verbal and written communication skills.
• Ability to organize time and multitask efficiently.
• Must be a team player with a positive attitude.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Display top quality guest services and handle inquiries.
• Take resort and horseback riding reservations.
• Manage incoming/outgoing mail and packages.
• Answer multi-line phone system and emails.
• Direct calls to offices and staff as needed.
• Ensure front lobby looks welcoming at all times.
• Coordinate housekeeping/maintenance requests as needed.
• Assist guests with gift shop transactions.
• Handle guest check-in/check-out procedures and records.
• Balance cash register and process transactions.
• Provide administrative support and other duties as assigned.

Skills

Microsoft Office

Communication skills

Time management

Team player

Evening/weekend/holiday availability

Tools

Reservation systems

Microsoft Excel

Booking software

Job description

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

About the Role - Front Desk Guest Services

Do you enjoy creating memorable first impressions and helping people every day?
If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.

Schedule: This position offers up to 30 hours per week , with scheduling based on business needs.

Essential Functions:

• Display top quality guest services, customer service
• Responsible for taking resort reservations
• Responsible for taking horseback riding reservations, scheduling
• Manage all incoming and outgoing mail/packages
• Answer multi-line phone system
• Respond to or transfer client emails when appropriate
• Transfer calls to each office, department, and individuals effectively, Communication Skills
• Ensure front office and lobby area look professional and welcoming at all times
• Request for housekeeping or maintenance attention when required
• Assist guests with gift shop transactions
• Guest check-in/check-out procedures and records
• Balance bank register and handle cash register transactions
• Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support
• Administrative Support
• Other duties as assigned

Requirements:

• At least one year of working knowledge of Microsoft Office (including Excel), with a demonstrated ability to learn new computer programs quickly, including reservation and booking systems.
• At least one year of experience in hospitality or guest services, or equivalent experience in an administrative support role.
• Excellent verbal and written communication skills
• Ability to organize time and multitask efficiently
• Must have a good attitude and be a team player
• Must be able to work evenings/nights, weekends, and holidays

Pay: $16.90 - $18.50 per hour

Schedule: Up to 30 hours per week.

• Day shift
• Evening shift
• Flexible Schedule

Location: Wonder Valley Ranch Resort – 6450 Elwood Rd. Sanger, CA

Employee Benefits & Perks:
The company offers a comprehensive benefits program for Regular Full-Time employees , including:

• Health, dental, and vision insurance
• Paid sick time and vacation

In addition, we offer a variety of perks available to all employees —both Part-Time and Full-Time —such as:

• Meals provided when guests are on property
• Facility use privileges (Fitness Room, Fishing in the pond, etc.)

Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

The pay range for this role is:

16.90 - 18.50 USD per hour (Western Camps, Inc.)

Wonder Valley Ranch Resort & Conference Center