Guest Services Associate: Elevate the Guest Experience

Hampton Inn & Suites Speedway NC; Concord (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Raines Co. seeks a Guest Services Associate to deliver exceptional guest service, handle inquiries, and manage reservations, check-ins, and overall guest satisfaction.

The role emphasizes strong communication, problem-solving, and multitasking skills, with opportunities to join a culture focused on employee development and guest excellence. Medical/Dental/Vision benefits, 401K, PTO, and career advancement are offered.

Qualifications

• Minimum high school diploma or GED.
• Experience in customer service or guest-related positions.
• Proficient in Microsoft 365 or similar computer applications.
• Hospitality experience preferred but not required.

Responsibilities

• Provide outstanding customer service to guests and handle reservations.
• Answer inquiries by phone and in person in a timely manner.
• Resolve guest issues with urgency to maintain satisfaction.
• Coordinate with housekeeping, maintenance and other departments.
• Prepare breakfast according to brand or hotel standards.
• Handle billing and cash transactions with accuracy.
• Attend meetings as required.

Skills

Strong communication

Problem solving

Multitasking

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. seeks a Guest Services Associate to deliver exceptional guest service, handle inquiries, and manage reservations, check-ins, and overall guest satisfaction.

The role emphasizes strong communication, problem-solving, and multitasking skills, with opportunities to join a culture focused on employee development and guest excellence. Medical/Dental/Vision benefits, 401K, PTO, and career advancement are offered.