Guest Experience Concierge

Raines Company; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Medical/Dental/Vision benefits

401K

Generous PTO program

Job summary

Raines Company in Mount Pleasant is looking for a Guest Services Associate responsible for providing exceptional customer service to guests. Your role will include assisting with inquiries, reservations, and ensuring guest satisfaction.

The ideal candidate will have experience in customer-facing positions, particularly in the hospitality sector. With mandatory background checks, we offer competitive benefits and a supportive environment aiming at career growth.

Qualifications

• Experience in customer service, forward-facing, or guest-related positions.
• Experience in the hospitality industry, hotels, or restaurants preferred.
• Proficient in Microsoft 365 or similar applications.

Responsibilities

• Ensures outstanding customer service at all times.
• Maintains a friendly, professional, and courteous demeanor.
• Responds to inquiries regarding reservations and hotel information.
• Resolves customer issues quickly and efficiently.

Skills

Strong communication

Problem-solving

Multitasking

Education

Minimum high-school diploma, GED or equivalent

Tools

Microsoft 365

Job description

Raines Company in Mount Pleasant is looking for a Guest Services Associate responsible for providing exceptional customer service to guests. Your role will include assisting with inquiries, reservations, and ensuring guest satisfaction.

The ideal candidate will have experience in customer-facing positions, particularly in the hospitality sector. With mandatory background checks, we offer competitive benefits and a supportive environment aiming at career growth.