Guest Experience & Concierge Advocate

Travel-Leisure-Co; Nashville (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability insurance

Job summary

Travel + Leisure Co. is seeking a friendly front desk associate to greet and assist resort guests, streamline arrivals, check-ins, and departures, and help guests enjoy their stay.

This role requires excellent customer service, a professional appearance, and the ability to adapt to a fast-paced hospitality environment. The position requires a high school diploma and at least one year of customer service experience, with the ability to lift up to 50 pounds and work under pressure while

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Ability to lift up to 50 pounds and work in a hospitality environment.

Responsibilities

• Greet and serve resort guests during their stay.
• Assist guests with arrival, check-in, and stay processes.
• Provide information about amenities, services, and area attractions.
• Handle luggage in a professional manner.
• Refer requests to appropriate department managers.
• Answer inquiries about policies, dining, and directions.

Skills

Customer service

People oriented

Professional appearance

Adaptability

Physical stamina

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. is seeking a friendly front desk associate to greet and assist resort guests, streamline arrivals, check-ins, and departures, and help guests enjoy their stay.

This role requires excellent customer service, a professional appearance, and the ability to adapt to a fast-paced hospitality environment. The position requires a high school diploma and at least one year of customer service experience, with the ability to lift up to 50 pounds and work under pressure while