Resort Welcome & Guest Experience Host

Travel + Leisure Co.; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

401k with employer match

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Hospitality Guest Services associate to greet guests, assist with check-in, and ensure a smooth stay at our resort properties.

You will help guests with luggage and provide information on amenities, policies, and local attractions, while maintaining a professional appearance and courteous attitude. Requirements include a high school diploma or equivalent and at least one year of customer service experience.

Qualifications

• High School diploma or equivalent is required.
• At least 1 year of customer service experience is required.
• Maintain a professional appearance and cordial attitude toward guests and staff.
• Must be able to handle the stress of high customer demand in hospitality.
• Must be people oriented and able to work independently or with others.

Responsibilities

• Greet and serve resort guests during their stay to facilitate easy arrival, check-in and stay.
• Ensure proper handling of guest luggage with a professional demeanor.
• Provide services to guests directly or refer requests to the appropriate department manager.
• Answer inquiries about resort amenities, services, policies, attractions, dining and directions.
• Must be able to lift up to 50 pounds.
• Support guests with a positive, friendly attitude and assist as needed.
• Maintain a neat appearance and professional conduct at all times.
• Collaborate with team members to meet guest needs during busy periods.
• Adapt quickly to changing activities and guest requests.
• Assist with other duties as assigned.

Skills

Customer service

Guest interactions

Professional appearance

Stress management

Teamwork

Education

High School diploma or equivalent

Job description

Travel + Leisure Co. is seeking a Hospitality Guest Services associate to greet guests, assist with check-in, and ensure a smooth stay at our resort properties.

You will help guests with luggage and provide information on amenities, policies, and local attractions, while maintaining a professional appearance and courteous attitude. Requirements include a high school diploma or equivalent and at least one year of customer service experience.