Guest Experience Concierge (Resort Front Desk)

Travel + Leisure Co.; Panama City, Northern (FL, KY); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Life insurance

Disability insurance

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Florida to warmly welcome guests, assist with registrations, provide information on the resort and local attractions, and quote room rates. You will handle transactions, manage folios, and support a smooth guest experience from arrival to departure.

The role emphasizes excellent English communication, a positive attitude, and the ability to multitask in a fast-paced environment while delivering hospitality with heart.

Qualifications

• Must be able to read, write, and understand English.
• Experience handling cash and processing transactions.
• Strong customer service orientation with good communication.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy with guest folios and reservations.

Responsibilities

• Greet and assist guests from check-in to check-out.
• Provide room rate quotes and information about resort and attractions.
• Process cash and credit transactions following procedures.
• Balance cash receipts and perform standard cashier duties.
• Complete check-out procedures and verify charges on guest folios.
• Reserve and confirm reservations for individuals or groups.
• Respond promptly to guest inquiries and concerns.

Skills

English proficiency

Cash handling

Customer service

Communication

Multitasking

Detail oriented

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Florida to warmly welcome guests, assist with registrations, provide information on the resort and local attractions, and quote room rates. You will handle transactions, manage folios, and support a smooth guest experience from arrival to departure.

The role emphasizes excellent English communication, a positive attitude, and the ability to multitask in a fast-paced environment while delivering hospitality with heart.