Guest Experience Concierge

Concord Hospitality Enterprises; Woburn (MA); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision plans

Life insurance

Short/long-term disability

401K options

Tuition assistance

Discounted room rates

Training and development

Career advancement opportunities

Zusammenfassung

Concord Hospitality Enterprises in Massachusetts is seeking a Front Desk Clerk or Guest Services Clerk who thrives on serving guests and delivering a warm, proactive experience at the hub of the hotel. You will assist guests, handle inquiries, post charges, and coordinate with other departments to ensure a smooth stay.

This full-time role offers comprehensive benefits and opportunities for development within Concord's hospitality culture.

Qualifikationen

• Customer service mindset with a friendly, proactive approach.
• Ability to handle guest concerns professionally and promptly.

Aufgaben

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Jobbeschreibung

Concord Hospitality Enterprises in Massachusetts is seeking a Front Desk Clerk or Guest Services Clerk who thrives on serving guests and delivering a warm, proactive experience at the hub of the hotel. You will assist guests, handle inquiries, post charges, and coordinate with other departments to ensure a smooth stay.

This full-time role offers comprehensive benefits and opportunities for development within Concord's hospitality culture.