Guest Services Associate Front Desk & Guest Experience

Hotel Equities; West Hollywood (CA); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Paid Vacation, Sick Time & Holidays

401(k)

Life Insurance

Excellent career growth

Job summary

Hotel Equities is hiring a Guest Services Representative at Chamberlain West Hollywood. The role focuses on welcoming guests, handling arrivals and departures, processing payments, and delivering outstanding service to enhance guest satisfaction in a premium hotel setting.

The position requires strong communication, a professional demeanor, and the ability to manage multiple requests while coordinating with other departments.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash handling skills.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming environment.
• Complete assigned shift responsibilities and maintain effective handoffs.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Teamwork

Education

High school diploma or equivalent

Tools

PMS

POS

Microsoft Office

Job description

Hotel Equities is hiring a Guest Services Representative at Chamberlain West Hollywood. The role focuses on welcoming guests, handling arrivals and departures, processing payments, and delivering outstanding service to enhance guest satisfaction in a premium hotel setting.

The position requires strong communication, a professional demeanor, and the ability to manage multiple requests while coordinating with other departments.