Guest Experience Concierge

Dreamscape Hospitality; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A prestigious hotel company in New Orleans is looking for a Guest Service Representative to provide exceptional customer service to guests. The role includes checking guests in and out, managing reservations, and assisting with local information. Candidates should possess strong communication and problem-solving skills, ideally with prior experience in hospitality. This role requires standing for extended periods and lifting up to 30 pounds occasionally. Join a team committed to delivering outstanding hospitality.

Qualifications

• High school diploma or equivalent; additional education in hospitality is a plus.
• Previous experience in customer service or hospitality preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in using computer systems and software related to guest services.
• A positive attitude and a passion for providing outstanding service.

Responsibilities

• Greet guests upon arrival and provide information about the hotel’s services.
• Handle check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls and respond to guest inquiries.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services and recommend local attractions.
• Maintain a tidy and organized front desk area.

Skills

Customer service

Verbal communication

Problem-solving

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Computer systems related to guest services

Job description

A prestigious hotel company in New Orleans is looking for a Guest Service Representative to provide exceptional customer service to guests. The role includes checking guests in and out, managing reservations, and assisting with local information. Candidates should possess strong communication and problem-solving skills, ideally with prior experience in hospitality. This role requires standing for extended periods and lifting up to 30 pounds occasionally. Join a team committed to delivering outstanding hospitality.