Front Desk Concierge Sat-Sun 3pm-11pm

ACT Partners; Washington (District of Columbia); On-site; USD 36,000 - 52,000; Full time

Job summary

ACT Partners is seeking a dynamic Front Desk Concierge to welcome visitors and support daily operations. As the first point of contact, you will greet guests, manage phone lines, schedule appointments, and maintain a tidy, organized reception area.

The role emphasizes exceptional customer service, strong computer skills (Microsoft Office, Google Workspace, QuickBooks), and reliable confidentiality. Bilingual abilities are a plus as you assist a diverse client base and uphold professional phone

Qualifications

• Proven experience in front desk or office management roles.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks.
• Strong communication skills; bilingual abilities are a plus to serve diverse client needs.
• Experience with multi-line phone systems and professional phone etiquette.
• Ability to handle confidential information discreetly while maintaining proofreading accuracy.
• Prior office experience with customer service is highly desirable.

Responsibilities

• Greet visitors, clients, and staff warmly and promptly.
• Manage multi-line phone systems professionally and divert calls appropriately.
• Handle front desk duties including scheduling appointments and visitor logs.
• Maintain office organization through filing, data entry, and proofreading.
• Support office management tasks like calendar management and basic bookkeeping.
• Utilize Microsoft Office and Google Workspace for daily tasks.
• Provide excellent customer support with phone etiquette.

Skills

Front desk experience

Organizational skills

Multitasking

Communication skills

Bilingual abilities

Tools

Microsoft Office Suite

Google Workspace

QuickBooks

Job description

We are seeking a dynamic and personable Front Desk Concierge to serve as the welcoming face of our organization. This vital role involves managing front desk operations with enthusiasm, professionalism, and efficiency. As the first point of contact for visitors, clients, and staff, you will create a positive and organized environment that reflects our commitment to excellent customer service. Your energy and organizational skills will ensure smooth daily operations while providing exceptional support to all who walk through our doors.

Responsibilities

• Greet visitors, clients, and staff warmly, ensuring they feel welcomed and attended to promptly.
• Manage multi-line phone systems with professionalism, directing calls accurately and courteously.
• Handle all front desk duties including scheduling appointments, maintaining visitor logs, and managing incoming correspondence.
• Maintain office organization through filing, data entry, and document proofreading to ensure accuracy and efficiency.
• Support office management tasks such as calendar management, appointment scheduling, and basic bookkeeping using QuickBooks or similar tools.
• Utilize computer skills including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace for daily administrative tasks.
• Provide excellent customer support by addressing inquiries promptly and professionally while maintaining high standards of phone etiquette.

Qualifications

• Proven experience in front desk or office management roles with strong clerical and administrative skills.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and basic bookkeeping software like QuickBooks.
• Strong communication skills; bilingual abilities are a plus to serve diverse client needs.
• Demonstrated experience with multi-line phone systems and professional phone etiquette.
• Ability to handle confidential information discreetly while maintaining accuracy in proofreading and data management.
• Prior office experience combined with customer service background is highly desirable.

Join us as a Front Desk Concierge and be the friendly face that sets the tone for a positive experience every day! Your enthusiasm, organizational prowess, and dedication will help foster a welcoming environment where everyone feels valued and supported.